Your Guide to Recovery

COVID-19 Protocols

The team at Heather R. Hayes & Associates, Inc. are closely monitoring all developments around the COVID19 pandemic. We are ensuring that we consistently follow all guidelines laid out by the Center for Disease Control, including taking extra precautions where necessary, to keep our clients and staff safe at all times.

Aware of the need for mental health and substance use disorder support more than ever during these difficult and uncertain times, we have had to use all our creative skills and resources to ensure we can remain open safely and effectively.

In order to meet the needs of our clients in our professional interventions, case management, transportations and treatment placement services, we have put in place technology that allows us to continue working to the highest standards of quality and professionalism. We are able to use telehealth and the virtual conferencing platform zoom to stay connected to clients, families and colleagues. We are adapting daily to ensure that we are able to support our clients fully through their mental health and addiction issues.

All of our in-person meetings and interventions rigorously follow CDC protocols: face masks are worn at all times and the whole team takes their temperature on a daily basis, and again before seeing a client or doing a transport. We have also included a COVID update and protocol assessment in the agenda at our weekly team meetings, to ensure that each member of staff consistently adheres to all guidelines.

We know we are working in new and unknown territory, but rest assured that the whole team at HRH are there to support you, and each other, through this time.

Heather remains a sounding board when needed to this day. This month my son will celebrate seven years of not only continuous sobriety, but also of personal growth and joy in living. Each of us individually and all of us collectively have regained wholeness and happiness. We have repaired and grown our relationships with one another. I know none of that would have been possible without her.

Bonnie G.

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The Heather R. Hayes & Associates team is fully bonded and insured.